Marriott’s Second Breach: 5.2 Million Guest Records Exposed
At the end of March 2020, Marriott disclosed its second major breach in two years: the login credentials of two franchise properties had been abused in late February 2020 to siphon 5.2 million guest records, including names, addresses, phone numbers, birthdays, loyalty details, and in some cases travel itineraries and room preferences. Unlike the 2018 Starwood catastrophe that exposed up to 383 million records, this intrusion was caught and contained within weeks, but it reignited regulatory scrutiny on both sides of the Atlantic. This retrospective covers the intrusion path, the data involved, the disclosure timing, and the aftermath for one of hospitality's biggest names.